ONLINE RETURNS:

Shipping will not be refunded on any returned items.  It is the responsibility of the customer when shipping items back to us.  Returns must be postmarked within 14 days of the date you receive your shipment. Returns must be received in original, unused condition with tags attached and a copy of the invoice.  Items must be free of stains, smoke, pet hair or they will not be accepted and you will be charged re-shipping fees.

IN-STORE RETURNS:

You can return any items to our store location within 14 days. Returns must be received in original, unused condition with tags attached and a copy of the invoice.  Items must be free of stains, smoke, pet hair or they will not be accepted.  All clearance items are final sale and cannot be returned or exchanged. 

DEFECTIVE OR DAMAGED MERCHANDISE:

Please inspect your order upon arrival.  If you believe you have received damaged or defective merchandise, you must contact us within 3 days of receiving your shipment.  Please email a picture of the damaged/defective item to bythecreekboutique@yahoo.com.